1 . Product quality and safety: a priority Offering consumers the highest quality product is an absolute priority. Over several decades, the Group has set up a single product quality and safety management programme that applies to all its plants and subsidiaries around the world. In 2021, 97% of L’Oréal plants were ISO  9001 (Quality  Management) certified and 100% were ISO 22716 (Best cosmetics manufacturing practices) compliant. This unique quality management system guarantees manufacturing excellence and the quality of products with the same high standards applicable everywhere in the world. It includes efficient production methods and stringent control standards: around 100 quality controls are carried out on a single product during the production cycle, from the input of  raw materials and packaging to when products leave the plant and heads towards  customers and consumers. The ongoing quality improvement process has been effective as seen in the low rate of consumer complaints in 2021: 39 complaints per million products sold. Plants certified to the highest level ~100 quality controls For each cosmetic product Identical processes are followed in the 39 plants, from the reception of raw materials, through the manufacturing of formulas and the packaging of finished products, until products are placed on the market C e r t i fi c a t i o n s C e r t i fi c a t i o n s L’Oréal selects suppliers according to strict standards and criteria in respect of quality, safety, and social and environmental responsibility, applied worldwide and compliant with its responsible purchasing policy L’Oréal offers consumers effective and high-quality products by respecting the most stringent regulations and though its continuous improvement approach, which is central to its quality policy Qualité C E R T I F I É L ’ O R É A L Products meet the same standards of excellence and quality all over the world 100% of the Group’s plants * Best practices in cosmetics manufacturing ** Quality management are ISO 22716 * compliant 97% of the Group’s plants are ISO 9001** compliant 32 L ’ ORÉAL I UNIVERSAL REGISTRATION DOCUMENT 2021 PRESENTATION OF THE GROUP INTEGRATED REPORT Business model: Economic and corporate excellence to  create lasting value for all