LIVING SUSTAINABLY Listening to consumers’ expectations for environmental responsibility but also for natural products, so we can help them make more sustainable consumption choices, sits at the heart of our concerns. To do that, we gather all the information on the environmental and social impact of our products, and evaluate the footprint of every product, adopting an approach of continuous improvement. Our brands also draw on their ability to influence to lead awareness campaigns, and improve Alexis Perakis-Valat, consumption practices and habits around their products. We want to President, Consumer Products make sustainability desirable, inviting everyone to act with us, and enter into a virtuous chain of responsible consumption. 2020 RESULTS PRODUCTS EVALUATED EVALUATION AND REPORTING RAISING AWARENESS AMONG CONSUMERS In 2020, through the ongoing consultative committee established in 2016, L’Oréal has continued its active listening policy among consumers on sustainability topics, undertaking multiple studies among panels of American, Indian, 100% 100% 79% Chinese and European consumers to understand of new or renovated products in of brands have evaluated their social of brands conducted their expectations and 2020 were evaluated using the and environmental impact. a consumer awareness initiative.** refine our policies. product assessment tool.* Including acquisitions since 2013, ** the percentage would be 89%. See page 9 to learn more about the audit of indicators. * The scope covers products produced by L’Oréal (except full-buy, recent acquisitions, testers and samples, etc.). **Percentage calculated compared to consolidated sales for 2020. 15