4 . ABSENTEEISM RATES 2019 2020 2021 Details Total absenteeism rate (%) 4.1% 8.2% 5.9% C/(A-B) Of which due to illness 2.2% 2.2% 2.4% D/(A-B) (A) Number of working days worked by all statutory employees. (B) Number of days of annual leave taken by all statutory employees. (C) Number of days of absence (sick leave, occupational diseases, maternity leave, paternity leave, occupational injuries and/or commuting accidents or any other paid or unpaid absence). (D) Number of days of sick leave (excluding occupational diseases, maternity or paternity leave, occupational injuries and/or commuting accidents). In 2021, total absenteeism figures were again affected, to a lesser extent than in 2020, by the periods during which certain points of sale and hair salons were closed, which prevented the employees affected from working in certain countries. The exemption from work for employees at risk and those isolating, who were unable to work from home, also contributed to this increase. If these absences were excluded, global absenteeism would have reached a level equivalent to the level of the years prior to the Covid-19 health crisis. NUMBER OF RECRUITMENTS Number of recruitments (permanent contract) Europe Latin America North America Northern Asia SAPMENA-SSA Total 2021 3,699 2,137 3,853 1,970 1,337 12,996 2020 2,706 1,078 2,156 910 713 7,563 2019 5,306 1,617 2,791 1,628 1,693 13,035 NUMBER OF DEPARTURES 2019 2020 2021 Number of departures (resignations, retirements, mutual agreements, dismissals) (permanent contracts) 11,603 9,408 11,977 Number of dismissals (permanent contract) 2,813 3,358 3,153 4.3.2.1. Preserving employee health and safety An ambitious shared health and safety policy The Health (H) and Safety (S) policy is a main priority objective of the Group’s general policy, and one of its main managerial pillars. All managers are evaluated on their ability to apply it, and on their results in this area. It is based on the fundamentals presented in section 4.3.1.1.1. “An ambitious EHS policy shared by all” of this document. Moving towards «  zero accidents » is the ambition that L’Oréal has set for the safety of its employees. To this end, the Group has implemented comprehensive programmes aimed at reducing risks and ensuring regular improvement in results through the leadership of managers and the participation of staff at all levels. The Group strives to ensure regulatory compliance with its own standards on its sites (industrial or administrative sites, research centres stores), and makes sure that its subcontractors and suppliers ensure the health and safety of people through a specifically dedicated programme of external audits. CHANGE IN SAFETY PERFORMANCE: CONVENTIONAL FREQUENCY RATE (TFC)  (1) 129 injured with lost-time (L’Oréal and temporary staff) were reported in 2021, compared with 107 injured with lost-time in 2020. The conventional frequency rate (TFc) is  0.73  and the enlarged total incident rate reported (TIRe) (2) is 1.39. (1) TFc = number of L’Oréal staff injured with lost time at one million (10 6 ) hours worked by L’Oréal employees. (2) TIRe = number of injured L’Oréal and temporary staff with lost time, with a light duty and/or medical treatment reported at one million (10 6 ) hours worked by L’Oréal staff and hours worked by temporary staff 2011 2012 2013 2014 2015 2016 2017 2018 2019 2021 2020 2.00 1.70 1.60 1.10 1.30 1.20 0.83 1.02 0.73 0.79 0.66 232 L ’ ORÉAL I UNIVERSAL REGISTRATION DOCUMENT 2021 L’ORÉAL’S SOCIAL, ENVIRONMENTAL AND SOCIETAL RESPONSIBILITY Policies, performance indicators  and results