Glocalization Meaning the globalisation of its brands with a detailed understanding and respect for local differences. The goal is to offer beauty by responding to the specific aspirations of consumers in every region of the world. In contrast to standardisation, it is based on careful attention to consumers and a deep respect for their differences. THE STRATEGY BUSINESS ACTIVITY STAKEHO LD ERS 2021 CO NSO LIDATED SALES: €32.28 BILLIO N Presence in over 150 countries Diversity of distribution channels: hair salons, mass-market retail channels, perfume shops, department stores, pharmacies, drugstores, medispas, branded retail, travel retail, e-commerce BREAKDOWN OF SALES (€ millions) by operational division Professional Products 3,783.9 L’Oréal Luxe 12,346.2 Active Cosmetics 3,924.0 Consumer Products 12,233.5 by geographic zone North Asia 9,863.3 Latin America 1,771.5 SAPMENA - SSA 2,312.0 Europe 10,184.8 North America 8,155.9 by business segment Skincare 12,982.3 Make-up 6,626.8 Hair colourants 3,016.1 Haircare 4,880.1 Perfumes 3,511.8 Other (1) 1,270.6 Governments and local authorities • Tax charge in 2021: €2 billion Consumers • 96% of the Group’s products are eco-designed Shareholders • Dividends distributed in 2021: €2.3 billion • M arket capitalisation at 31/12/2021: €232.5 billion • Shareholder return over 10 years: +19.8% per year • Employee shareholders: approximately 30,000 employees Ecosystem and environment • Achieving zero waste to landfill for all plants and distribution centres (excluding regulatory obligations) Providers and suppliers of goods and services • 82% of the direct and indirect strategic suppliers have completed a self-assessment of their sustainable development policy with the support of L’Oréal Group Communities • 985,089 people benefited from the brands’ social commitment programmes. • 13,946 people from underprivileged communities gained access to employment ETHICAL PRINCIPLES Respect TRANSPARENCY INTEGRITY Courage Employees • 1 st prize for gender equality in business (Equileap France) • 97% of the Group’s permanent employees have access to healthcare coverage reflecting the best practices in their country of residence • 93% of the Group’s permanent employees have access to financial protection in the event of unexpected life events (including death or permanent disability) • 35% reduction in CO 2 emissions and 5% reduction in water consumption vs 2019 (plants and distribution centres) (1) “ Other” includes hygiene products and sales made by American distributors with non-Group brands. L ’ ORÉAL I UNIVERS AL REGISTRATION DOCUMENT 2021 15 PRESENTATION OF THE GROUP INTEGRATED REPORT Business model: Economic and corporate excellence to create lasting value for all 1